FAQ

We ship all over the world. However, if you live outside of the U.S. you should find an international partner to order from. This will minimize your shipping cost!

Yes, you can use our store finder to find a store near you.

Yes! We ship to APO/FPO military bases from this website. You can also order from Amazon to get free shipping with Amazon Prime.

When the shipping label for your order is printed you will get a shipping confirmation sent to you via email. Your order will then ship out in 1-2 days. The tracking number can be found in the email you received.

Don’t worry! Your order was not canceled. If we reprint the shipping label for your order for any reason, the original tracking number will read as canceled. You can email us at supportcrew@tailwindnutrition.com or use our contact form to get your updated tracking number.

Please check your shipping confirmation email for your tracking number. If you have not received a shipping confirmation email then your order has not been shipped out. If you have not received your shipping confirmation email after three business days feel free to reach out to our Support Crew via the contact page.

Orders over $59 qualify for free standard shipping in the U.S. Please allow 1-2 business days for our warehouse to process orders and take this into consideration when selecting a shipping method. Please allow 5-7 business days for standard delivery after the order has been placed. We offer expedited shipping options at an additional cost. If your order is time sensitive, please include a note in "Order Comments" in your cart and we will do our best to get your order out as soon as possible.

We strive for 100% happiness with all Tailwind Nutrition purchases. We believe in our products and if you’re unhappy with one of our products, it’s important to us to understand why. Our goal is to work with you to find a solution to help you achieve your goals! If you are not completely happy with a purchase from our website, email us at supportcrew@tailwindnutrition.com and include your order number along with any additional details.

For damaged products, please provide high quality photos that clearly show the damage. Unfortunately, we are unable to process refunds or returns for Amazon or in-store purchases and we do not accept returns or exchanges for water bottles, soft flasks or speed cups.

If your purchase was more than 30 days ago and/or your product is expired, we are unable to process a refund. If your purchase was less than 30 days ago, we will gladly work with you to arrange a refund depending on the situation. Original shipping fees are non-refundable and in most cases you will be required to incur the cost of return shipping. We do not issue refunds or store credit for returned product until the return is received. Refunds are processed within 24 hours of receiving the product back to our facility.

We ship all over the world from our U.S. website; however, for lower shipping costs we recommend ordering directly through our international partners through the following websites:

Australia

Benelux– Services Belgium, Germany, Luxembourg, and Netherlands

Canada: The best way to order in Canada is through a retailer, Amazon, or directly from our Canadian distributor.

Ecuador

France – Services Switzerland and Italy.

China

Malaysia

Mauritius

Mexico

New Zealand

Norway

Peru

Philippines

Portugal – Services Spain.

Singapore

South Africa

Spain

Sweden

United Kingdom

Vietnam

If an order that is shipped outside of the US is returned to our warehouse for any reason, the International shipping fees are non-refundable.  You will be notified via email that the order has been returned to our warehouse and a refund for the order minus the shipping fees paid will be issued.

To redeem your Rewards Points, please make sure you are signed into your customer account, and then the rewards will appear once you have proceeded to checkout. Once you are in the checkout page there will be a drop-down field above the discount code field where you can select how many points you would like to apply to your order. 

Please note, that The Shop Pay option does not allow users to use their Rewards Points, unfortunately.  You will need to sign out of Shop Pay to redeem your points.

Next, select the number of points you would like to apply to your order.  The APPLY button will become available to click once your points are selected.  After the APPLY button is clicked, you will see a dollar-off tag to confirm that you are receiving a discount on your order. 

Points expire 365 days after earning them. We send reminder emails 60 days before expiration to ensure you use them before they expire.

Endurance Fuel: What’s important to understand is that even though you may be burning 500+ calories/hour, your body physiologically can only process 200-300 calories per hour. So, in general, we recommend starting off with 200-300 calories (2-3 scoops) of Endurance Fuel in 20-24oz of water per hour for 2+ hr workouts. For workouts less than 2 hours we recommend 100-200 calories (1-2 scoops)/20-24oz of water per hour. Listen to your body. If you are feeling hungry dial up the number of calories, if feeling overly satiated/full, dial it back. The right amount may also vary based on the conditions (think temperature and humidity) and length and your intensity (how long, how hard, how far). When it’s hotter than your usual training temperature, keep the same calorie rate per hour, but increase water to thirst.

Recovery Mix: Mix a packet of Tailwind Recovery Mix (or 2 scoops from a bag) with 16oz (500mL) of water (shaken not stirred). Drink within the first 30 minutes after exercise. For longer or more intense workouts, follow with another packet of Tailwind Recovery Mix in the following 30 minutes.

Rapid Hydration: Use Rapid Hydration during efforts or workouts under 1 hour. Mix one packet of Tailwind Rapid Hydration with 18-24oz of water for optimal flavor and hydration.

Caffeinated Endurance Fuel flavors: Matcha, Cola, Tropical, Raspberry. Endurance Fuel caffeine content: 35mg/scoop, 70mg/single-serving pack. *We do not recommend consuming caffeinated Endurance Fuel for more than 6 consecutive hours at our recommended serving size

Caffeinated Recovery Mix flavors: Coffee. Recovery Mix caffeine content: 40mg/scoop, 80mg/single-serving pack.

There is no caffeine in Rapid Hydration.

Yes, absolutely! Caffeine-free Tailwind products are safe for all ages to use.

The caloric needs of children during exercise can be different than adults depending on age. Feel free to ease off our Endurance Fuel recommendation of 200-300 calories per hour ratio. Please note that Tailwind does contain simple sugars. It’s important to understand that your body works differently when exercising than when sitting on the couch. Here’s a blog post with more detail: https://tailwindnutrition.blog/2019/04/17/sugar/.

We recommend Rapid Hydration for adults and kids doing shorter duration workouts and efforts.

Tailwind Recovery Mix must be shaken! Stirring Recovery Mix will make it clump and it will not be a fun experience.

These are the 9 essential amino acids that are added to Tailwind Recovery Mix: L-Leucine, LLysine, L-Valine, L-lsoleucine, L-Phenylalanine, L-Threonine, L-Methionine, L-Histidine, L-Tryptophan. These make a complete protein. Unfortunately, our recipe is proprietary and we cannot share the amounts of each amino acid in our Recovery Mix.

Our rule of thumb when keeping mixed Tailwind in the fridge is to treat it like juice. We generally do not keep it past a few days.

Yes, you can consume multiple packs of Rapid Hydration to meet hydration needs. To ensure proper mixing, use 1 packet per 18-24oz of water.

There is 80mg of caffeine in one serving (2 scoops or 1 single serving pack) of Coffee Recovery Mix.

What’s important to understand is that even though you may be burning 500+ calories/hour, your body physiologically can only process 200-300 calories per hour. So, in general, we recommend starting off with 200-300 calories/24oz of water/hour for 2+ hour workouts, and 100-200 calories/24oz of water/hour for activities less than 2 hours. Listen to your body. If you are feeling hungry dial up the amount of calories, if feeling overly satiated/full, dial it back. The right amount may also vary based on the conditions (think temperature and humidity) and length and your intensity (how long, how hard, how far). When it’s hotter than your usual training temperature, keep the same calorie rate per hour, but increase water to thirst.

You've probably reached the point about an hour into your exercise where you feel like you have nothing left in the tank - and that's basically true!

Your body stores energy in the form of glycogen (sugar) and has enough to get you through about an hour of exercise. Once it runs out, your blood sugar plummets and you bonk hard. To avoid the crash, you need to put sugar back into your bloodstream.

Our products contain simple sugars (dextrose and sucrose) as our primary ingredients. Simple sugars go straight into your bloodstream to replenish glycogen stores and prevent you from crashing or having an upset stomach during or after exercise.

Many exercise fuel and recovery products contain maltodextrin, a long chain of glucose molecules, which need to be broken down into individual glucose molecules before being absorbed by the small intestine. This takes longer than you would expect and causes GI distress for a lot of athletes. Your body runs on glucose so that's what Tailwind provides.

Tailwind’s electrolyte profile mimics the composition of sweat that an average person would sweat in one hour. If you want more information on electrolytes you can read about it here.

Our Endurance Fuel does not have protein in it for one big reason: protein is harder to digest (a contributor to GI distress) when you are exercising! Protein is essential for exercise recovery and overall nutrition, but not during activity. We recommend consuming a little protein at least an hour before you begin exercising, and absolutely including protein with your recovery after.

That being said, it is fine to consume Recovery Mix during a longer endurance event. It is a great alternative to solid food during especially long feats since it is easier to digest. We have a blog where some of our athletes shared their experience with using Recovery Mix during exercise. You can read it here.

Tailwind Recovery mixed with water is the perfect post-workout recovery drink. We add complete protein, electrolytes, healthy fats from coconut milk and just the right amount of carbohydrates. Recovery Mix is also non-GMO, gluten free, vegan, soy free and dairy free.

Check out our science page for all the details on how our Recovery Mix works, and how it stands up to other proteins on the market.

You may have noticed that many sports drinks that contain protein conform to a certain carbohydrate-to-protein ratio. They may have a 4:1 ratio, or a 3:1 or a 5:1 ratio. This ratio is based on calories. For example, a sports drink with a 4:1 ratio that contains 100 calories of carbohydrate will contain 25 calories of protein. A 4:1 ratio of carbohydrate-to-protein is probably ideal if you are intending that protein to be used as fuel. In that case, adding protein to your sports drink is a way to add more calories, without adding more carbohydrates. If that’s your goal, that’s fine, but the goal of our recovery drink is to rebuild muscle.

Tailwind Rebuild happens to have a roughly 4:1 ratio of carbohydrate-to-protein, but that has nothing to do with our method for determining how much protein to use. It turns out that, for the purposes of rebuilding muscle after a workout, protein that is not a “complete protein” is wasted. Incomplete proteins are not used to rebuild your muscles, they are simply burned as fuel. Only complete proteins are used to rebuild your muscles. (For more on complete proteins, see below)

Tailwind Rebuild takes a very high quality rice protein, and supplements it with individual amino acids to create a perfectly complete protein. Then we add just the right amount of that complete protein to rebuild muscle, based on the latest science.

So while Tailwind uses a 4:1 ratio of carbohydrate-to-protein, that really isn’t what matters for a recovery drink. What matters is the percentage of your protein that is complete. The rest is wasted. We start with a high quality rice protein, and add individual amino acids until the protein is perfectly complete. Whey and soy proteins don’t even come close.

We have chosen a natural cane sugar sweetener for Rapid Hydration. Compared to artificial sweeteners, cane sugar is easy to digest and facilitates hydration via active transport mechanisms. It also assists as a flavor carrier and makes the drink taste better without having to add artificial flavor enhancers.

Rapid Hydration is naturally gluten-free, however, it is not certified gluten-free. This means the product is not tested for gluten during production. We have active measures in place to prevent accidental cross-contamination, but there is a very small chance gluten below 20 ppm can be found in Rapid Hydration. People with diagnosed Celiac should be aware of this.

Tailwind Nutrition is committed to reducing its impact on the environment. We will strive to improve our environmental performance over time and to initiate additional projects and activities that will further reduce our impacts on the environment. Our commitment to the environment extends to our customers, our staff, and the community in which we operate.

We are committed to: Prevent pollution whenever possible; Train all of our staff on our environmental program and empower them to contribute and participate; Communicate our environmental commitment and efforts to our customers, staff, and our community; Continually improve over time by striving to measure our environmental impacts and by setting goals to reduce these impacts each year.

To reduce our impact we have done the following: The Tailwind main office is in a building fully powered on renewable energy. Formerly, 50% of our packaging waste came from the scoop in the bags. We now use a PCW (post consumer waste) scoop that is made of all recycled materials. Having all of our business operations (production, packaging, shipping, marketing and operations) within the same county minimizes our carbon footprint and emissions.

We are so stoked that you are interested in getting involved with us! You can check out our Trailblazer page for information on this awesome group of athletes, what we look for, the application process, and benefits.

We are so stoked that you want Tailwind Endurance Fuel on course! Please fill out our event sponsorship form here.

Email your race director and ask them to request having Tailwind Endurance Fuel on course! You can direct them to our FAQ page.

Woohoo! We want to be in your store too. Please email sales@tailwindnutrition.com and we will help you get started with carrying Tailwind products.

Telling your local shop that you want to see certain products in their store goes a long way! You can tell them to email sales@tailwindnutrition.com