Privacy policy


Revised March 28, 2023

Your privacy is very important to us at Tailwind Nutrition, Inc. (“Company,” “we” or “us”) and we are committed to preserving the privacy of those utilizing our Web Site, (“”, “Website”, or “Site”). This document outlines how we gather and utilize your information obtained during your visit to the Site and use of our services. This Privacy Policy applies to all users of our Site, either directly or through any third-party link or lead ad response and covers what information we collect, why we collect it, how we use the information, and instructions and options to access that information. This Privacy Policy does not cover information collected on sites, applications, destinations, or services linked to from our Site and services that we do not own or control. If you find any provision in any of the Tailwind Nutrition Agreements unacceptable, you must immediately terminate your use of this Site.


Information We May Collect

Information Voluntarily Provided

When using the Site and/or services, we may collect, use, store, and transfer the following categories of personal information about you, which you may voluntarily provide to us: 

  • Account Registration Information – name, address, email, telephone number, title, employment records, billing, username, password, and any other information you provide to our staff
  • Payment Information – credit card/bank billing information for payment processing
  • Site Interaction Information – communications to us via our Site, such as by email, notifications, and other communications
  • Marketing and Communications – your preferences and/or consent in receiving marketing and other communications from us
  • Social Media Accounts – communications and other content provided to us as a result of your communications via your social media accounts
  • Purchase History – your purchase history
  • Information Provided to Our Vendors – communications and other information such as name, address, email, telephone number, billing, and product information you provide to our vendors  

Information Automatically Collected

When using the Site and/or services, we may automatically collect, use, share, store, and transfer the following categories of personal information about your device. 

  • Cookies – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. This information about your device may include browsing actions and patterns such as IP host address, pages viewed, browser type, duration and frequency of visits, and other data. For more information about cookies, and how to disable cookies, visit
  • Other Tracking Technologies “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site and helps us recognize you across different sites and services, improve your experience, increase security, measure use and effectiveness of our services, and serve advertising. 
  • Social Network Integration.  If you choose to access, visit and/or use any third-party social networking service(s) that may be integrated with our Site and/or services, we may receive your data that has been made available to those services. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service. For example, Facebook Pixel provides us data to measure the effectiveness of our advertising. See for more information.  Nevertheless, any data we receive about you from such social networking service(s) will be controlled by our Privacy Policy.

How We May Use Information We Collect

We use your information in the following ways:

Identity & Contact Information

  • Register you for our services
  • Send you service messages by email, SMS or otherwise, such as service updates
  • Create and manage your account
  • Provide customer care and support
  • Confirm your identity for security purposes
  • Investigate purchases and confirm your identity 
  • Provide you with marketing (subject to your consent)
  • Inform you of products and services of our partners or other third parties from time to time 
  • Direct you to the right part of the website
  • Communicate with you

Financial Information

  • Process payment and/or issue refunds
  • Fraud prevention and detection

Transaction Information

  • Provide you services 
  • Provide customer care and technical support
  • Customize and enhance our services for you
  • Internal purposes such as auditing, data analysis, and research to improve our services and communications

Technical & Usage Information

  • Improve our Site 
  • Evaluate the effectiveness of our marketing initiatives and channel partnerships
  • Provide aggregate trends to our third parties
  • Keep our Site safe and secure
  • Customize and enhance our services for you
  • Provide customer service and technical support
  • Manage our services administration and management

Profile Information

  • Customize and enhance our products for you
  • Make suggestions and recommendations to you about goods or services that may be of interest to you

Marketing and Communications Information

  • Send you information by email, SMS, or otherwise, about our services
  • Administer surveys, sweepstakes, promotions, contests, giveaways and/or events sponsored by us or our affiliates

Contact History

  • Provide customer care and support

Social Information

  • Enable you to share stories if you choose to

Text Marketing & Notifications

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. 

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Sharing of Your Personal Information 

Except as expressly set out in this policy, we will not sell, distribute or lease your personal information to third parties unless we have your explicit consent or are required by law to do so. However, as an essential part of our provision of services to you, we share your information with the following categories of affiliates:

  • Professional service providers, such as payment service providers; technical consultants; auditors; vendors; other third parties who make our Site and services available, enhance its functionality, and/or provide associated services and/or who deal with you in delivering content, products, and/or advertising partners and website hosts who help us run our business. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:
  • Local, state or federal law enforcement officials as required by law
  • Fraud prevention agencies in response to suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Site rules or policies, or the rights of third parties 
  • Companies approved by you such as social media sites
  • Other business entities as successors or in contemplation of a merger or acquisition

User Generated Content, Blogs, Forums, Profiles, Surveys, Reviews Are Not Private

You may choose to publicly disclose personal information about yourself and others in the course of (i) contributing user generated content (such as blog posts and comments, forum posts, surveys, reviews, etc.), (ii) communicating with others in our online forums, (iii) creating user profiles for public view, or (iv) posting images, photos, or videos. BE AWARE, information that you voluntarily disclose in any of these areas of our sites or services is unencrypted, public information and, therefore, there can be no expectation of privacy or confidentiality, except if the Terms and Conditions of the site or service specifically limit use of the content, and we are not responsible for the personal information you choose to make public in any of these areas. 

Transfer of Personal Information Overseas

Our third-party service providers may be located or use affiliate providers in countries outside the European Economic Area (“EEA”). In addition, information may be processed by third party staff operating outside the EEA. Upon information of this event, we will impose obligations on the recipients of that data to protect your information to the standard required in the EEA or otherwise require the recipient to subscribe to international policies and frameworks intended to enable secure data sharing. In the case of transfer by us, we will put in place appropriate safeguards to ensure that your information remains adequately protected.

How to Opt-Out of Marketing Messages From Us

If you do not wish to receive future marketing or other commercial messages from us, simply follow the unsubscribe instructions contained within the message you receive. In addition, you may opt out of targeted advertising by using the links below: 

  • Facebook:
  • Google:
  • Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Please note that you may continue to receive certain communications from us that are necessary for the services, such as event notifications, invoices, technical notices, updates, security alerts, and support and administrative service notices.

Third Party Pixels and Cookies

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting This information can also be found here:

Storing Personal Information

We retain your personal information while your account is active or as needed to provide you services. Additionally, we may retain personal information even after your account has been closed if retention is reasonably necessary to comply with our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, enforce our Terms and Conditions or any other contract entered into between you and us, or if it is not technically feasible to delete your personal information.

Data Security

Security Measures

We are committed to ensuring that your information is secure. To this end we continuously implement and update administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. In addition, all transactions are SSL encrypted. For your added security all online payment transactions are processed automatically by a third-party payment processor, and we are not party to your personal credit card or bank details. If you know or have reason to believe that your account has been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us at Support Crew at Tailwind Nutrition dot com.

No Liability for Breach

Because no data transmission is completely secure, and no system of physical or electronic security is impenetrable, we cannot guarantee the security of the data that you send to us or the security of servers, networks or databases, and by using the Site and/or our services you agree to assume all risk in connection with your data. We are not responsible for any loss of such data or the consequences thereof.

Breach Notification

In the event that we believe the security of your data in our possession or control may have been compromised, we may seek to notify you. If notification is appropriate, we may notify you by e-mail, telephone call or other reasonable means. 

Protection For Children and Minors

This Site is not intended for users under the age of 18, and we have no intention of collecting Personal Information from children (i.e., individuals under the age of 18). Where appropriate, we take reasonable measures to inform children not to submit such information to our site or in response to advertisements. If a child has provided us with personal information, we will use all reasonable efforts to delete such information from our database.

International Users

We are a United States based company, headquartered in the state of Colorado. Our Site and services are hosted and administrated in the United States or hosted with service providers who are headquartered in the United States. Your data may be processed, transferred to, and maintained on, servers and databases located within the U.S. and/or elsewhere where the privacy laws may not be as protective as your jurisdiction. We reserve the right to transfer your data to and from any state, province, country or other governmental jurisdiction. Your consent to this privacy policy followed by your submission or our collection of such data represents your agreement to any such transfer.

Rights of California Residents

Right to Prevent Disclosure of Personal Information 

Pursuant to Civil Code Section 1798.83, California customers have the right to access their personal information and prevent our disclosure of their personal information to third parties for those third parties’ direct marketing purposes and requires certain businesses to respond to requests from California customers asking about the business’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to access your data or opt-out of our sharing of your data with third parties for the third parties’ direct marketing purposes or to find out more about your opt-out rights, please contact our Data Protection Officer at Support Crew at Tailwind Nutrition dot com with the subject line “CA Privacy Rights”. 


If an individual under age 18 has provided us with personal information, we will use all reasonable efforts to delete such information from our database. You also have the right to request the deletion of that information pursuant to the “California Eraser Law.” Contact us at Support Crew at Tailwind Nutrition dot com to make such a request.


Pursuant to California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814. As a resident of California, you may request that we not share your information with certain affiliates or third-party providers for marketing purposes, and/or you may inquire as to how we have shared your information with third party providers for marketing purposes. In connection with such request, we will identify the types of information shared and provide you with the names and addresses of the third parties with whom the information was shared. In this regard, please contact our Data Protection Officer at Support Crew at Tailwind with the subject line “CA Privacy Rights”.

For Residents of the European Union Only

Under General Data Protection Regulation (“GDPR”), EU residents have specific rights in certain circumstances. This section details your rights pursuant to the GDPR.

Data Controller  

For the purposes of the GDPR, the Data Controller is Tailwind Nutrition, Inc., registered in the state of Colorado, USA with a registered agent address at 325 CR 309A Durango CO 81301 USA.

You can contact our Data Controller by sending an email to Support Crew at Tailwind Nutrition dot com or by writing to the below address with the subject line “EU Privacy Rights”:

Tailwind Nutrition, Inc.

Attn.: Data Controller – EU Privacy Rights

325 CR 309A

Durango CO 81301


Your Rights Regarding Your Personal Information  

At any time, you have the below rights to your personal information. You may exercise these rights by logging in to your account or by emailing our Data Protection Officer at Support Crew at Tailwind Nutrition dot com with the subject line “EU Privacy Rights”. We may ask for further information to identify you and ensure the personal data relates to the individual making the request. We will respond within one month of receiving the information we require to carry out your request.

  • Request access to your personal information
  • Request modification of your personal information
  • Request erasure of your personal information if we do not have a legitimate right to hold it;
  • Object to processing of your personal information on the basis of our legitimate interest, explaining your justification
  • Request restriction of processing your personal information in certain circumstances;
  • Request transfer of your personal information; and withdraw your consent
  • File a complaint. You have the right to file a complaint about our data collection and processing actions to your data protection authority. Contact details for data protection authorities are available at

Our Legal Basis and Legitimate Interest 

We only collect and process personal information where we have a legal basis for such collection and processing. These legal bases are as follows: 

  • Our legitimate interests in providing a smooth and efficient customer experience
  • Our legitimate interests in preventing fraud and keeping our Site and services safe and secure
  • Our third-party service providers’ legitimate interests 
  • Your explicit consent to the processing of your personal information
  • The performance of a contract to which you are a party
  • To comply with a legal obligation such as a law, regulation, search warrant, subpoena, or court order.

Policy Modifications

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. However, if at any time in the future we plan to use Personal Information in a way that differs from this policy, we will post such changes here. Your continued use of the Site and services following the posting of any changes to this policy means you accept such changes. Please check this page periodically for changes to this Privacy Policy

Communications with Company


By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us, provided that, we will not sell or give your email address to another party to promote their products or services directly to you. We give you the option to unsubscribe from these communications from us. All unsubscribe or opt-out requests should be sent to us at Support Crew at Tailwind Nutrition dot com.

No Confidentiality

Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Except to the extent expressly covered by this policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.