We strive for 100% happiness with all Tailwind Nutrition purchases. We believe in our products and if you’re unhappy with one of our products, it’s important to us to understand why. Our goal is to work with you to find a solution to help you achieve your goals! If you are not completely happy with a purchase from our website, email us at email@example.com and include your order number along with any additional details. For damaged product, please provide high quality photos that clearly show the damage. Unfortunately, we are unable to process refunds or returns for Amazon or in-store purchases and we do not accept returns or exchanges for water bottles, soft flasks or speed cups.
If your purchase was more than 30 days ago and/or your product is expired, we are unable to process a refund. If your purchase was less than 30 days ago, we will gladly work with you to arrange a refund or store credit depending on the situation. Original shipping fees are non-refundable and in most cases you will be required to incur the cost of return shipping. We do not issue refunds or store credit for returned product until the return is received. Refunds are processed within 24 hours of receiving the product back to our facility.
If you are located in Colorado please note that there is a Colorado Retail Deliver Fee of $0.27 on you order. This is a state imposed tax that is required of all vendors delivering to Colorado residences. We are unable to refund this $0.27.